Collection of Personal Information

We collect information to serve you better, including:

• Name
• Telephone Number
• Email Address
• Service Address and related information
• College/Institution details and location
• Location Landmark
• Course last studied
• User-uploaded photos and IDs
• IP address
• Any other relevant personal information

When registering, you may be asked for your name, address, landmark, username, password, email, subject, graduation year, college/university name, and a profile picture(Optional). Information collected includes your username, country, subject, password and email.. This information is collectively called your “Personal User Information” and is used to administer your use of the Platform.

Use of Personal Information

Once you provide personal information, you are no longer anonymous to us. We use this information for internal research on demographics and behavior and to serve you better. You can browse our Website without revealing personal information, though we may track certain behaviour.

We use “cookies” to analyse web page flow and measure promotional effectiveness. You can decline cookies, but this may limit some features on the Website. Third parties may also place cookies, which we do not control.

Consent for Use

By using the Galapagos Education app or website, you consent to us using your name, photograph, testimonials, exam results, and other personal information for promotional purposes on our app, website, or press releases. This consent survives the termination of your use of our services.

Use of Collected Information

We use your information to:

• Connect with third-party service providers
• Keep internal records
• Improve our products and services
• Send promotional emails or messages
• Customize the Website and App according to your interests
• Resolve disputes, promote safe services, measure interest, detect fraud, enforce terms, and identify issues using your IP address

We may use your mobile number and email for promotional and transactional purposes.

User Rights and Responsibilities

• Keep your Personal User Information and login credentials confidential.
• Prevent others from using your information.
• You are liable for any activities in your account.
• Ensure the accuracy of the information you provide.
• Notify Galapagos Education immediately of any unauthorised use or security breach by emailing [email protected]. Galapagos Education is not liable for any harm arising from unauthorized use of your information.

Website and App Access and Use

You are granted a limited, non-transferable license to use the GALAPAGOS Education website for personal, non-commercial purposes, in compliance with these terms. Unauthorized activities, such as hacking, using automated tools, or uploading harmful content, are strictly prohibited, and you are responsible for maintaining the confidentiality of your account information.

Intellectual Property

All content on the GALAPAGOS Education website, including text, graphics, logos, and videos, is the property of GALAPAGOS Education or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. Users are prohibited from reproducing, distributing, or creating derivative works from any content without prior written permission.

Payments and Transactions

All payments for Galapagos Educations products and services are done only through online transactions. Cancellation and refund follows our policy terms and conditions.

Disclaimers

GALAPAGOS Education makes no warranties or representations about the accuracy, reliability, or completeness of the website's content. We disclaim any liability for errors, omissions, or any outcomes related to the use of our website. Your use of the website is at your own risk, and all content is provided "as is" without any guarantees.

Indemnification

BY joining the GALAPAGOS website or app you agree to indemnify, defend, and hold harmless GALAPAGOS Education, its affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, including legal fees, arising out of your use of the website, violation of these terms, or infringement of any rights of another. This obligation will survive the termination of these terms and your use of the website.

Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws established by the Government of Kerala and the Government of India. Any disputes arising from or related to the use of the GALAPAGOS Education website or App shall be subject to the exclusive jurisdiction of the courts in Kerala.

Changes to Terms and Conditions

We may update these Terms and Conditions when and where needed and will try to inform you of these changes via e-mail within 48 Hrs.

Contact Information

If you have any questions, feedback, or complaints please contact us at [email protected]. We are here to assist you and ensure a positive experience with our services.

Sharing of Personal Information

If requested, we may share your information with payment service providers, regulatory authorities, and third-party agencies. We may disclose information to comply with legal requirements or protect our rights, property, or safety. In case of mergers, acquisitions, or restructuring, the new entity will follow this Privacy Policy.

We do not share personal information with advertisers but may provide aggregated data. If you subscribe to any Galapagos Education plan, you may need to upload a government-issued ID.

Information Safety

All information is stored on secure servers. We follow strict security guidelines to protect your information from unauthorised access.

Opt-Out

You can opt out of receiving non-essential communications from us by writing to [email protected]

Product Return Policy

Please return the damaged product to Door P.P 148, Chenganakkattil, Kuttippala Post, Perumanna Clari, Malappuram , Kerala, PIN 676501